Appointments

Consultations are by appointment only, and can be arranged at the reception desk or by telephone and are variably available to book throughout our published opening hours. Appointments are normally booked at 10 minute intervals. If you feel you will need more than 10 minutes with the doctor or nurse please ask the receptionist for a double appointment.

Patients who wish to see a specific doctor will be accommodated wherever possible. However, patients should note that our doctors have different working patterns and some work only part time hours. A request for an appointment with a specific doctor may incur a delay. If your doctor of first choice is not available you will be offered an appointment with another doctor.

If you feel you need to be seen the 'same day' you will be asked to give a brief description of your problem. If the GP or nurse is calling you back please ensure that you have given us a correct contact number and that you have given us a correct contact number and that you are available to take the call when the practice nurse or GP calls you back.

IT IS IMPORTANT TO BE ON TIME FOR YOUR APPOINTMENT. IF YOU ARE LATE THE DOCTOR/NURSE MAY NOT BE ABLE TO SEE YOU AND YOU WILL BE ASKED TO RE-BOOK YOUR APPOINTMENT.

Online Services

Patient Services

To sign up for this service click here to download the registration form.  Please return the completed form to the practice in person, along with a valid form of identification, for example photo ID or your passport.

You can use Patient Services to:

  • Book and cancel your appointments
  • Order your repeat prescriptions
  • Access your surgery online at any time, wherever you are.

Help The Doctor To Help You

  • If more than one person needs to be seen by the doctor, please make separate appointments.
  • Try to limit problems to one ailment per appointment.
  • If you think that when you see the Doctor you will need to speak to him/her about more than 1 problem, please book a double appointment.
  • If you think you will require gynaecological examination, please book a double appointment.
  • If you are unable to attend, please cancel your appointment as soon as possible.

Failure to Attend

Patients who fail to attend for booked appointments cause serious detriment to our clinicians' time. Each month approximately 232 appointments are lost due to patients failing to cancel appointments.

IF YOU CANNOT KEEP AN APPOINTMENT PLEASE LET US KNOW AS SOON AS POSSIBLE. THIS WILL ALLOW US TO PROVIDE A BETTER SERVICE FOR ALL.

Our policy is that patients who fail to attend for 3 appointments in any 12 month period risk removal from the practice list. Those who fail to attend their registration appointment will not be accepted onto the practice list.

Chaperones

On occasion your doctor may request that another member of our practice team acts as a chaperone during a consultation or examination. You also have the right to request a chaperone. This will be a member of our practice team. Your doctor/nurse will not be upset or offended if you request a chaperone. We will respect your privacy and dignity during any consultation/examination where a chaperone is present.

Your Neighbourhood Professionals. Just a Click Away! Bonnar & Co
Your Neighbourhood Professionals. Just a Click Away! Bonnar & Co